Command Reference

Master every Ticketly command with our comprehensive reference guide. From basic ticket operations to advanced premium features.

Loading... Total Commands
3 Permission Levels
10+ Premium Features
/ ticket create |
ticket create
ticket close
ticket list

User Commands

Basic commands available to all server members

Free
/ticket create
User
Create a new support ticket with optional category and priority
/ticket create [category] [priority]
Examples:
/ticket create
/ticket create category:billing
/ticket create category:support priority:high
/ticket close
User
Close the current ticket with an optional reason
/ticket close [reason]
Examples:
/ticket close
/ticket close reason:"Issue resolved"
/ticket add
User
Add another user to the current ticket conversation
/ticket add @user
Example:
/ticket add @username
/ticket remove
User
Remove a user from the current ticket conversation
/ticket remove @user
Example:
/ticket remove @username
/ticket info
User
Display detailed information about the current ticket
/ticket info
Creation time
Assigned staff
Category & priority
/ticket help
User
Show help message with basic commands and documentation links
/ticket help
Quick command list
Documentation links

Admin Commands

Administrative commands for server managers and support staff

Admin
/setup
Admin
Initialize the ticket system with default configuration
/setup
Creates ticket category
Sets up support role
Configures permissions
/ticket panel
Admin
Create an interactive ticket panel with buttons
/ticket panel #channel [title] [description]
Examples:
/ticket panel #support
/ticket panel #help title:"Need Help?"
/ticket role
Admin
Set the support role for ticket management
/ticket role @role
Example:
/ticket role @Support Team
/ticket claim
Admin
Claim the current ticket as the assigned support agent
/ticket claim
Sets you as primary agent
Enables notifications
/ticket assign
Admin
Assign a specific staff member to handle the ticket
/ticket assign @staff
Example:
/ticket assign @ModeratorName
/ticket rename
Admin
Change the name of the current ticket channel
/ticket rename new-name
Example:
/ticket rename billing-issue-urgent
/ticket transcript
Admin
Generate and save a transcript of the ticket conversation
/ticket transcript
Complete message history
Downloadable format
/ticket list
Admin
Display all tickets with optional filtering
/ticket list [status] [user]
Examples:
/ticket list
/ticket list status:open
/ticket list user:@username
/ticket cleanup
Admin
Clean up old closed tickets and archived channels
/ticket cleanup [days]
Example:
/ticket cleanup days:7
/ticket stats
Admin
View server ticket statistics and performance metrics
/ticket stats
Total tickets
Response times
Active tickets

Premium Commands

Advanced features available with Ticketly Premium subscription

Premium

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/ticket analytics
Premium
Generate detailed analytics reports with charts and insights
/ticket analytics [period]
Examples:
/ticket analytics
/ticket analytics period:weekly
/ticket analytics period:monthly
/ticket export
Premium
Export ticket data in various formats for analysis
/ticket export [format] [period]
Examples:
/ticket export format:csv
/ticket export format:pdf period:monthly
/ticket autoclose
Premium
Set up automatic closure of inactive tickets
/ticket autoclose days [category]
Examples:
/ticket autoclose days:7
/ticket autoclose days:3 category:billing
/ticket autoassign
Premium
Automatically assign tickets to available staff members
/ticket autoassign @role [category]
Example:
/ticket autoassign @Support category:technical
/ticket ai
Premium
Enable AI-powered auto-responses and categorization
/ticket ai enable/disable [category]
Examples:
/ticket ai enable
/ticket ai disable category:billing
/ticket branding
Premium
Customize ticket embeds with your server's branding
/ticket branding logo [color] [footer]
Example:
/ticket branding logo:https://... color:#ff0000
/ticket templates
Premium
Create and manage custom message templates
/ticket templates create/edit/delete name
Example:
/ticket templates create billing-response
/ticket priority
Premium
Set custom priority levels and automatic escalation
/ticket priority set level [escalate]
Examples:
/ticket priority set urgent
/ticket priority set high escalate:24h

Quick Reference

Most Used Commands

/ticket create Create new ticket
/ticket close Close current ticket
/ticket info Show ticket details
/help Get help

Admin Essentials

/setup Initialize bot
/ticket panel Create ticket panel
/ticket role Set support role
/ticket list View all tickets

Premium Features

/ticket analytics View detailed reports
/ticket autoclose Auto-close inactive
/ticket ai Enable AI features
/ticket branding Custom branding